Status Page

Check's status page provides real time information about the operational status of Check's services. It displays the current state of our APIs, including any open incidents, scheduled maintenance, as well as historical uptime and incidents. This transparency helps you understand service availability and plan accordingly.

Status Page

How to Use the Status Page

Accessing the Status Page

1. Website Navigation: You can access the status page from by by directly entering the URL: https://status.checkhq.com/.
2. API Docs: You can also access our status page via the embed on this documentation page.
3. Bookmarking: We recommend bookmarking the status page for quick access in case of service disruptions.

Accessing the Status API

1. Accessing through API: The current check status can be accessed through https://status.checkhq.com/api/v2/status.json. No API key or authentication is required to access this endpoint.

   JSX

   {
     "page": {
       "id": "6ym0c3p0rjqd",
       "name": "Check",
       "url": "https://status.checkhq.com",
       "time_zone": "Etc/UTC",
       "updated_at": "2024-09-22T01:58:49.149Z"
     },
     "status": {
       "indicator": "none",
       "description": "All Systems Operational"
     }
   }
   
   

Interpreting Status Updates

• Read the Incident Reports: Each incident will have a timeline of updates. Read through these to get the latest information about the progress of the resolution.

• Check Status Indicators Regularly: If you’re experiencing issues, check the status page to see if there’s a known problem.

• Incident Statuses: In the event of an incident that impacts Check’s services, an incident will be created for communicating updates to partners. The Check Status page will provide additional detail on the scope of impact, status of remediation, and any additional context partners may need regarding potential performance impacts.

  Status	Explanation
  Investigating	Incident is declared. Team is triaging root cause, scope, and action steps
  Identified	Impact list and mitigations are identified
  Monitoring	Mitigations are in effect
  Resolved	Resolution is confirmed, and residual impact is cleaned up.

Receiving Notifications

• Subscription Setup:
  • Click the “Subscribe to Updates” on the status page.
  • Enter your email address to receive updates.
• Slack Notifications
  • Check Partners with a dedicated Slack channel will receive automated updates via Slack when Check’s status page is updated or incidents are created

Contacting Support

If you have questions or need assistance regarding an incident, you should feel free to reach out to our support team. Provide them with relevant details, including the time of the issue and any error messages you encountered.