Overview

Check can communicate key events to employers and workers directly on your behalf via white-labeled Communications. These Communications help Employers take necessary actions to pay their workers and taxes correctly, as well as inform workers of important information such as the status of their paycheck. Sending these Communications will decrease your team's support effort and improve your customer's experience.

We recognize that some Partners want to control elements of these Notifications or fully own the communication themselves, so we provide Admin-level Console users with controls in the new Notifications tab in Console.

For each Communication type, an Admin-level Console user can:

• Opt-In/Out: Enable or disable employer notifications for specific communication types. Note that all notifications are default enabled, so make sure to disable any that you do not want to send.
• Set BCC email: Set bcc email(s) to monitor when each of your customers receives a communication from Check
• View history: A Notification event for each company is always recorded in the Notification History Table in Console, even if a Communication is not sent by Check. Notification history is also available via the Notifications API.

There are also new Notifications and Communications tabs on the Company page, which allow Console users to view Notifications and Communications related to a specific company or its workers.

We will maintain a list of all notifications and communications available from Check here: Notification & Communication Library.

API

You can learn more about the Notifications and Communications APIs in the Reference section of our API documentation.

Testing in Sandbox

Please follow this Loom for instructions on how to test the Ready to Run Payroll notification and communication in Sandbox.

FAQs

Who will receive these Communications?

• For employer emails, if their emails are available, the business owner and all payroll contacts associated with the employer will be included on all Communications.
• For employee emails, only the individual employees will receive a Communication.
• All emails will also include any BCC emails that the partner adds to that Communication type

Can the recipient reply to these emails? If so, where do the replies go?

• All Communications from Check in the Communications API are sent from [email protected] and cannot receive replies.

Can I disable specific communications for employers and employees?

• Yes, you can disable most communications via the Notification Configuration settings in the Console. However, some communications are required for compliance, such as Employer Payroll Debit Receipt. If you want to send these communications yourself, reach out to your Check account manager with a screenshot of the sent communication and we will disable it for you.

Who can adjust communication settings?

• Only admin-level Console users have the ability to modify Communication configurations.

How can I track communications sent to employers?

• Use the Communications API or view the Communication History Table in the Console for a full record.

Can I view which Communications were opened by the recipient?

• At this time we do not provide the opened status of Communications. If this would be helpful for you, reach out to your Check partner support team to let us know.

Does Check charge for Communications?

• At this time, all Communications features are included in all Check platform tiers. In the future, additional Communications features may only be accessible in higher tiers.