Refunds are possible for failed credit payments associated with funded payrolls.
A refund indicates that a payment will be completed off-platform by the company, and they will now bear the responsibility for paying that employee, usually by a check. The net pay funds collected by Check for this employee will be returned to the company within 1-2 banking days. Additionally, the corresponding parent
contractor_payment will have its
payment_method set to
We recommend relying on the
can_refund field on the Payment object to guide whether a refund is possible.